Customer Advisor M/V

Would you like to support the inspirational travel platform and contribute to providing our travelers with the absolute best travel experience? We can offer you an amazing experience and heaps of opportunities to learn and develop!

About the team and your challenge

Taking care of travelers, before, during and after their trips is what we do.  Combining technology with human power, our Traveller Happiness team is redefining service standards. We aim to provide the best customer experience the same way we create the best travel experiences.

Everything we do within TravelBerry is done from a customer’s perspective as their holiday experience starts with you. That is a big responsibility, isn’t it? As a Customer Advisor, you represent our company by operating as the first point of contact for our customers via telephone and e-mail. It will be your responsibility to solve problems regarding bookings, journey inquiries, as well as specific issues about our travel platform and delivering the best customer service to our customers. Your job is to advise our customers in an inspiring and personal way. You build loyalty among new customers and retain existing customers by providing them excellent service that makes them fall in love with TravelBerry all over again. You will report directly to Mark, team lead of Traveller Happiness department.

Your tasks

  • Delivering high-quality service via our support platform (Zendesk);
  • Responding to challenging questions from customers to travel agents and hotels;
  • Solving problems in a quick, unique and efficient way, by getting in touch with the right person or team;
  • Always be two steps ahead;
  • Multitasking and switch between several media;
  • Handling all tasks in a social and confident manner;
  • Managing both internal and external relationships.

Who you are

  • Smart, quick-witted and adaptable;
  • A genius problem solver;
  • Have a natural sense for customer needs;
  • Stress-resistant and flexible are your middle names;
  • Capable of finding efficient solutions;
  • Positive mindset and assertive;
  • Organized and structured;
  • Driven to learn every day;
  • Self-motivated and able to think creatively;
  • Communicative and enthusiastic;
  • Native Dutch and fluent spoken & written skills in English;
  • Are available for a minimum of 3 days per week;
  • Live in or around Utrecht (Houten).

Up for it?

So, do you want to fly with us to grand achievements and success? Apply now! For questions regarding your application, you can reach out to Mark at +31 (0)30 227 29 86. Or send your CV and motivation letter to hallo@travelberry.nl. Applications are accepted in English, although it’s a requirement for the job to speak and write fluently Dutch.